Larch Life addresses returns on a case-by-case basis. Returned inventory in the US alone creates over 15 million tons of carbon dioxide emissions annually. If there are issues with products, please don't hesitate to email us at support@larchlife.com or fill the contact form below. If the tracking number status is delivered, we unfortunately won't be able to cover stolen or misplaced packages. Thank you for for participating in our eco-friendly journey!