FAQ

We currently ship within Canada.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Larch Life addresses returns on a case-by-case basis. Returned inventory in the US alone creates over 15 million tons of carbon dioxide emissions annually. If there are issues with products, please don't hesitate to email us at support@larchlife.com or fill the contact form below. If the tracking number status is delivered, we unfortunately won't be able to cover stolen or misplaced packages. Thank you for for participating in our eco-friendly journey!

Care and Maintenance for Your Handmade Knife

Proper Knife Use

• Cooking only: Use your knife exclusively for cooking purposes.
• Avoid misuse: Do not use your knife for tasks like opening cans or boxes, as this can damage the blade.

Cleaning Your Knife

• Hand wash only: Wash your knife by hand with mild dish soap and warm water.
• Avoid harsh cleaners: Harsh detergents and abrasive cleaners can damage the knife.
• Thorough cleaning: Clean both sides of the blade, the handle, and any other exposed parts.
• Rinse completely: Ensure all soap residue is removed by rinsing thoroughly.

Preventing Rust (Carbon Steel Blades)

• Immediate drying: Dry your knife immediately after washing to prevent moisture buildup and rust.
• Complete drying: Use a soft, clean cloth to dry the entire knife, including the blade and handle.
• Proper storage: Store your knife in a dry place away from moisture and humidity.
• Consider a sheath: A knife sheath or blade guard can protect the blade and prevent accidents.

Oiling Your Knife

• Protective coating: Apply a thin layer coconut oil to the blade after cleaning to create a protective barrier against moisture.

Sharpening Your Knife

• Maintain sharpness: Sharpen your knife once or twice a month for optimal performance. Frequency may vary based on usage.
• Use proper tools: Use a sharpening stone or honing rod designed for kitchen knives.
• Seek guidance: If unsure about sharpening, consult a professional.

By following these guidelines, you can prolong the life of your handmade knife and maintain its exceptional cutting performance.

At Larch Life our first priority is to care for people and the planet, which means we thoroughly research all products that we carry to ensure they meet our high standards.

The "no" list of materials includes; PVA, aluminum, BPA, lead, Phthalates, and more.

The "no" list of ingredients includes; fragrance, aluminum, parabens, Phthalates, SLS, tricoslan, and more.

Regardless of material

1. Remove food scraps
2. Rinse with hot water
3. Use mild dish soap and a sponge to scrub both sides of your board
4. Rinse with hot water
5. Dry completely with a clean towel
6. Store by leaning against a wall to allow it to dry further before storing it in a cupboard.

Wood Boards: Maintenance

1. Ensure the board is clean and dry.
2. Pour a small amount of RAW food-grade linseed oil onto the board.
3. Using a Swedish sponge cloth (or other lint-free cloth), spread the oil thinly and evenly over both sides of the board, including the end grains.
4. Rub the oil in using slow circular motions.
5. Let the oil soak in for up to 15 minutes.
6. Wipe off any excess oil with a clean cloth.
7. Repeat the process one or more times for better protection.
8. Let the board dry in a sunny, airy space with good airflow. Most oils, including linseed oil, require UV light to cure.

After extensive research, we determined that the line of ceramic frying pans that we carry are a very safe option when non-stick is preferred. We recommend utilizing a variety of cookware, for example:

• Ceramic: for eggs and anything you prefer to cook without oil (cast iron can be used for eggs as well, but it can require more patience and skill)
• Stainless steel: for tomato sauce and other acidic foods
• Cast iron: for meat, pancakes (not for acidic foods)

ILAG® is a Swiss company and uses exclusively PFOA-free raw materials. Their products are manufactured all over the world PFOA-free according to EU regulation 2017/1000.

It is important to care for these pans by:

• Not using on high heat (use only on low to medium heat)
• Using gentle cooking utensils such as food-grade silicone (never metal)
• Allowing pan to cool and then clean with soap, hot water and a gentle sponge
• Hand washing always and never in the dishwasher